Search Results for: VIP

D1STEM – Listen with your eyes

♦ SERIES ♦    DO ONE SAFETY THING EACH MONTH    ♦ SERIES ♦

If you do just one thing a month to change the safety mind-set, in one year you will have done 12 things to raise safety awareness. Are you ready for this month’s challenge?

THIS MONTH:    LISTEN WITH YOUR EYES
                               (and with your ears, of course)

Children often say to their parents: “You are not listening” and they speak the truth, because often we are not listening – our minds are busy with other, seemingly more important, matters.

picture depicting schoolboard with writing Watch + Listen = Learn

Listening, really listening to see, means listening with your ears and your eyes. Listening means giving your undivided attention to what the other person says. Listening means asking questions to better understand, while at the same time making eye contact and showing the other person that we are serious about hearing what they have to say.

Walk Your Talk SHE VIP Footprint

Listening to see is more than sitting in a boardroom and taking note of a report or feedback (although it is necessary there too). It is being on your feet, on the shop floor, asking “show me so I can see what you are talking about”. Listening to see is being a VIP – Visible, Involved and Pro-active, managing on your feet rather than on your seat. That’s the way to discover what really matters so as to be able to “get the cookies out of the door”. You can look at figures and statistics as much as you like, but there is nothing which inspires your team more than you showing genuine interest in their problems, projects, products or whatever they are doing, right there where the rubber hits the road.

I carry a note book and pen in my shirt pocket, because when I take out my booklet and pen and start making notes, the people around me can see I am taking their talk seriously. It also tells them that I am going to take action. (Be warned – just taking notes and not taking whatever action is expected / necessary will do more harm than good!)

ACTION

  • Make *listen to see* a habit by setting aside a fixed time every week to be a VIP. Ask questions. Ask “show me”. Show genuine interest and care – respond, recognise, reaffirm action and share your dream, the values and the path forward.
  • Make your workplace a Human Workplace by frequently asking every one of your workmates “What’s up? What’s new? How can I help?”

RESOURCES

Everyone is replaceable and other business liesby Liz Ryan, CEO and Founder, Human Workplace

“A hole-in-one, but who can he tell?” from Life EduAction by Jurgen Tietz

“Change and Results (Change just in time)” from Life EduAction by Jurgen Tietz

Pen to Paper

Your Safety Dream

Stop Hiding

Through the Eyes of the People

FEEDBACK

As always, I welcome your comments and feedback!

Copyright: Jürgen Tietz
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SCnSP – Your Safety Dream – How to Implement ‘I Have A Dream’

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Aug 2013

In this series, I share with you my thoughts on Why Safety Is An Issue For Most Companies. One of the Things We Must Address If We Want To Improve Our Safety Performance is to implement those best practices we keep hearing about. Here I share 5 effective ways to do this.

     

Your Safety Dream

How to Implement  “I Have a Dream”

Picture: Jurgen's SHE VIP Footprint

     

I am often asked how does one put what I preach into practice, without using the ‘Moses approach’.
Here are 5 SIMPLY SMART ideas, based on my 10 P™ Steps[1] for audits. Simple, smart, effective – but very tough to apply.

  1. I have a magic wand for you, but alas, it is not ‘cheap’. You have to invest your most precious resource: TIME[2]. You have to make time for safety. You have to make time to ‘look to see’ and to ‘listen to hear’. If you are not willing to make time, then rather do not walk onto the plant, shop floor or coal face. Your people can sense “I am in a hurry to get back to my seat in the office” from a mile away – and that will shoot you in the foot!
  2. Make it a HABIT[3] to become a true V I P, not only for SAFETY, but in general – WALK YOUR TALK. Share your safety DREAM. Establish a daily or weekly routine – once a month just doesn’t cut it! Manage on your feet and not on your seat! The magic lies in the HABIT and it is entirely within YOUR control!
  3. If you want to influence your people, YOU have to take ACTION[4]. Take baby steps, but take ACTION on something that can be done, fixed, resolved immediately. Use your position of power over the resources, every time you WALK YOUR TALK, so that people realise you are SERIOUS. Remember my Action Philosophy:

    There is nothing which moves people more than ACTION, and nothing which is more powerful than prompt, PROACTIVE ACTION.

  4. Make sure you SEE and are SEEN doing SAFETY when you WALK YOUR TALK. Involve the people in the area you are visiting – the manager, supervisor / team leader, SHE Rep, down to the operator. Do the RED / GREEN card, especially the green card. Find the champions / pockets of excellence. Call the responsible person and give her / him a green card = recognition[5].
  5. Talk to people on your walkabout. Do not make assumptions and do not use the ‘Moses Approach’. ASK people what they are doing, how it is working for them and most importantly:

    ask How Can I Help

    However, there is a catch here. Once you ask, you create an expectation that you are actually listening and, moreover, that you will do something about the issue. Declare your intentions with integrity!

ACTION

My challenge to you is to just do it and stick to the routine for the next four weeks. If the results don’t meet your expectations, then fine, drop it and go back to your old habits and manage on your seat.

By the way, to make time to walk your talk, cut back on the time you spend in meetings[6].

[1]   “I Have A Dream

[2]   “10 P™ Audit Kit

[3]   Make it a habit:   “Who Am I

[4]   Take action:   “Action Speaks Louder Than Words

[5]   Recognition:   “Pat on Back

[6]   “So Many Meetings, So Little Time”   and   “To Meet Or Not To Meet, That Is The Question

DOWNLOAD

How To Implement ‘I Have A Dream’

RELATED READING

“I have a plan” … Why Martin Luther King didn’t say that.

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GM – GUPTA Lessons

♦♦ SPECIAL EDITION ♦ SPECIAL EDITION ♦ SPECIAL EDITION ♦♦

My thoughts on this hot topic!

GUPTA Lessons

Wedding debacle GUPTA lessons

(for Leadership)

As leaders, there is much we can learn from the recent GUPTA wedding debacle.

GUPTA = Generally Underestimated People Taking Action

  1. If you want to catch people’s attention, do something creative, unique and novel with lots of passion. Treat your people like VIP’s. You don’t have to charter a plane, use a blue light circus, or hire the Lost Palace at Sun City.
  2. Even with all the money in the world, you still have to follow protocols, policies and procedures. You cannot just “do things on the fly”.
  3. Involve all the right people, plan it properly and communicate with everyone affected, in writing. It’s about team work!
  4. Your people are watching you 24/7. Your leadership microphone is never switched off. Your followers judge you by what they can see = your behaviour and ACTIONS.
  5. ACTIONS have consequences. People choose to do, or not to do, something. People choose to take chances or short cuts.
  6. If we are serious about it, the truth will eventually come out.
  7. Kungumsebenzi wami“. Take responsibility for your actions, including your decisions. Don’t blame others. Have the guts to own up and face the music. You earn respect by saying: “I made a mistake and I am accountable for that”.
  8. As a leader, you have to account for the actions and behaviour of your followers. Don’t just ‘punish’ the officials or workers involved. What about their superiors?
  9. ACT fast and be fair. If it is possible to salvage the situation, then do so and give feedback to your people.
  10. Learn the lessons from your mistakes and share these openly. Making a mistake is human, but repeating the same mistake is stupidity – which cannot be cured.

 

ACTION

For unique and novel ideas of how to treat your people as VIP’s, download my COOL TOOL™ Safety Cookie™ overview here.

FEEDBACK

Your feedback and comments are always welcome! Drop me a line!

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SCnSP – Politics of Safety (Time)

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Mar 2013

In this series, I share with you my thoughts on Why Safety Is An Issue For Most Companies. One of the Things We Must Address If We Want To Improve Our Safety Performance is the role of leadership.

     

The Politics of Safety

Your TIME to build the safety culture

Picture: Madiba

     

As the leader you have to be a VIP – Visible, Involved and Pro-active. Like a politician meeting with his / her constituents, you have to see and be seen, talk and listen. However, unlike so many politicians, you have to back up your walk and talk with ACTION. Your employees look at how much TIME and money you spend on safety and what ACTION you take to fix safety issues.

You have to use part of your personal TIME, your 24 hours, to meet with your employees and recognise safety performance. This goes way beyond merely signing achievement certificates and making a guest appearance at the annual award function, or worse – only setting foot on the plant to visit an accident scene or the injured in hospital. That kind of crisis management does the safety culture more harm than good. You have to manage safety on your feet and not on your seat.

In my book, I quote Jan Carlzon, CEO of SAS:

“ I walk around and see my people, because just to walk around and dare to be strong, dare to give, is much more valuable than any decision I could make or any report I could read. What I give away is mental health to the organisation. The most unproductive time we have is when we sit at our desks. Because the only thing we do is read history: what has already happened, what we cannot do anything about. When we leave our offices and start to walk around and talk to people, that’s when we make things happen. You give your thoughts; you get thoughts back; you draw conclusions; perhaps you even make decisions. ”

ACTION

Here is my challenge to you.

Get your top team to accept that they have to spend TIME on their feet, over and above the scheduled management audits, to build and maintain the safety culture. When doing this, they should look for the GOOD, the bad and the ugly, but mainly the GOOD. It is a tough call, to make TIME and to focus on finding opportunities to connect with and to recognise people! Get into the habit of arranging regular work stoppages, where the whole operation takes TIME out to focus and reflect on safety. The top team should ‘sit in the font row’ for the duration of these events and not only make brief appearances. This is THE most important business: shaping the safety culture of your organization!

To help your leaders with TIME MANAGEMENT, download my article on this topic.

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SCnSP – Leadership Responsibility (Rot at Top)

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Feb 2013

In this series, I share with you my thoughts on Why Safety Is An Issue For Most Companies. One of the Things We Must Address If We Want To Improve Our Safety Performance is the role of leadership.

     

The Rot Starts At The Top

Leadership responsibility in safety

Picture: conductor of orchestra

     

Leaders have to be like the conductor of an orchestra. They select the music, dictate the tune and tempo, and ensure that all employees practice the safety habits so that together they can deliver a masterpiece.

There are, of course, other aspects as well, like setting expectations, holding each player accountable, giving feedback and recognition, etc. Nonetheless, the leaders have to invest their most precious resource to do all of this, namely their TIME. They have to be VIP’s – Visible, Involved and Pro-active – to show their employees that they are serious about safety. This is a tough call because there are so many other issues demanding the leader’s time – costs, quality, productivity, customer service …

The leader is accountable for the safety strategy, for looking ahead to what will be done tomorrow (rather than what is being done today or, even worse, what has been done yesterday!), for thinking, visualising the goal and for formulating the plan of how to get there.

There are 3 key habits which the leaders have to practice in this regard:

  1. Leaders have to formulate and communicate the safety vision and strategy. This is critical. For employees to follow, they need to know where the leader is heading and how he/she plans to get there.
  2. Leaders have to ensure that a culture of taking ACTION, in terms of safety, exists in the organization. Nothing kills the commitment and engagement in safety as quickly as a lack of ACTION. When employees see that nothing is being done about safety incidents or observations, then safety will not be a priority for them either. Taking (safety) ACTION goes way beyond pasting the SHE Policy on the walls!
  3. Leaders have to review the safety strategy. If the desired / anticipated results are not being achieved, then doing more of the same is not going to help. The leader has to look for different ways of doing things and the review should be ongoing, not only once every two years.

ACTION

Here is my challenge to you.

Use the download from my web site dealing with “Vision & Strategy” to examine what you have in place in your organization in terms of your safety strategy. Use the technique in that write-up as a checklist to formulate or review your safety vision and strategy.

It is important that leaders understand that changing the SHE culture is a transformation process and not an event. It takes years to implement such a culture change on a sustainable basis. Most companies run these short-term campaigns like ZERO ACCIDENTS, SAFETY FIRST, NO INJURIES, etc., but do not have a strategy and long-term plan in place.

The first step in formulating a safety strategy is to do the diagnostics. Look at the links below for excellent examples of what I am talking about – plus an outstanding communication effort by the NPC (National Planning Commission):

BTW. As active, adult citizens you should take an interest in what the NPC is doing to shape the future of this country!

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Presentations & Workshops

 

PEOPLE and SAFETY

 

WORKSHOPS

 

SAFETY COMPLIANCE is serious.

VUKA! VUSA! Wake Up! Rise up! Boot Camp by eKhuluma and impleX

Lots of rules and regulations.

WAKE UP! RISE UP!
Change procrastination and disinterest into PRO-ACTIVE ACTION.

 

PRESENTATIONS & KEYNOTES

These are always customised based on the client’s needs with respect to objectives, desired results, safety logos, safety slogans and more. One or more of the following elements are incorporated, depending on what the client wants and the target audience.

 

Leadership in Safety

THE POWER OF A DREAM™ Leadership Bootcamp

LEADERS: This is for you! –
Learn about what it takes to achieve WORLD CLASS SAFETY.

 

Vote for Safety by Jurgen Tietz

VOTE FOR SAFETY™ Process

Get COMMITMENT TO SAFE BEHAVIOUR – hold an ELECTION!

 

Mirror Technique by Jurgen Tietz

PUTTING A FACE TO SAFETY Audit

Mirror, mirror, on the wall –
The GOOD, the BAD, and the UGLY, with feedback.

 

Mirror Technique by Jurgen Tietz

TALKING TO THE DEAD

You only live once? False. You live every day. You only DIE once.

 

Jurgen Tietz - Safety Clock

The SAFETY CLOCK

12 Rules of Behaviour, around the clock.

 

Jurgen Tietz - Safety Man

The SAFETY MAN

Demonstrating the many roles & responsibilities of the SHE practitioner.

 

Safety VIPs are Croc Hunters

The CROCODILE’S TALE Presentation

So what does the CROCODILE have to do with SAFETY?

 

Jurgen Tietz - Safety Song

The SAFETY SONG

Build up team spirit & safety camaraderie.

 

 

PEOPLE and LIFE

 

RETRENCHMENT & Post-retrenchment

For the ‘survivors’

 

MANUFACTURING

Leadership & teamwork (Ibhubesi = The Lion)

 

LIFE SKILLS

Habits, Paradigms, Self-esteem & Self-influencing

SCnSP – Discipline

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Oct 2012

In this series, I share with you my thoughts on Why Safety Is An Issue For Most Companies.
One of the Things We Must Address If We Want To Improve Our Safety Performance is DISCIPLINE.
A safe operation requires employees who are SELF-disciplined. What drives it? How can you get it?

     

Discipline and Passion

key ingredients in the foundation mix of safety

Picture: collage depicting that passion in anything leads to self-discipline

     

DISCIPLINE is a key ingredient in the foundation mix of safety. NO discipline means NO sustainable safety.

The crown of discipline is SELF-DISCIPLINE – everybody taking safety seriously, all the time, without policing, at work and at home . . . . the habit of doing the safe thing and working to a code of conduct.

A close cousin to self-discipline is PASSION. Commitment – Dedication – Focus – Consistent – Concentration – Perseverance. These all are features of passion.

The best way to explain the strong link between passion and self-discipline is the sports analogy. World class sportsmen and women have an immense passion for their sport. As a result of passion, they develop the self-discipline to get up at the crack of dawn and into the water or onto the track to practice, practice, and practice, every day to improve their skill and performance. They play to the rules of the game and are fanatical about reaching their goals to become (world) champions in their field. These champs have bridged the gap between reason and desire.

The Road to Safety Discipline is a tough one, spanning a four-pillared bridge of self-discipline – cleanliness, orderliness, punctuality and compliance.

What is called for are independent safety thinkers and consequently active safety employees. We have to grow Safety BEE’s – Behaviour (safety) Empowered Employees. We have to get people beyond understanding and even accepting the reason for safety to having a deep felt desire to practice safety.

How to grow employees to be passionate about safety and thus safety self-discipline?

This is the most demanding challenge you will face in terms of behavioural safety. I use the player / coach analogy. The player has to show up and practice, which includes doing things that are not fun like fitness training, or in a safety sense, good housekeeping. The coach must be, consistently, a safety VIP – Visible, Involved, Pro-active. This LEADERSHIP ROLE is critical.

The full article on this subject, “The Power of Discipline”, is available as a download.

Download

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SoSSB 10P 03 Preparation

♦ SERIES ♦♦   SAFETY ON A SHOESTRING BUDGET   ♦♦ SERIES ♦

PREPARATION

Safety Tip #3 in the series

  ◊  PREVENTION   ◊  PURPOSE
  ♦  PREPARATION   ◊  PEOPLE
  ◊  PROBLEMS   ◊  PAT-ON-BACK
  ◊  PLAN   ◊  PROGRESS
  ◊  PEN-TO-PAPER   ◊  PRO-ACTIVE

The purpose of this series is to give struggling-but-eager SHE professionals and practitioners, who are working for financially-constrained companies, pointers on how to get the safety awareness message across to both management and workers, on a shoestring budget.

Today’s topic, PREPARATION, highlights the importance of FOCUS and SCHEDULING when it comes to effective and efficient Walk-Abouts.

It’s the old story of
… if you fail to plan, you plan to fail …
i.e. what you put into preparing will determine the outcome

If you don’t prepare your walk about, you will end up policing and fault finding.

If you, the safety professional, want to help your leaders, prepare a check list of focus areas for them:

  • There are many items – hundreds – to focus on.
  • There are many generic ones, but also industry-specific ones.
  • Fire-fighting, trips and alarms, safety equipment, PPE, safety signs, permits to work, inspection records, etc.
  • Base the list on your specific safety issues and on past incidents too, with emphasis on PREVENTION.
Focus and Schedule

Notify the plant / operation owner / foreman, otherwise you will end up finding too many locked doors (store rooms, cupboards, tool boxes, etc.) and documents and records which are not available.

Make sure that the relevant people are available to walk about with you (see next topic PEOPLE).

Draw up your own schedule for these walk-abouts – for yourself and also for the senior management team – they have to become VIP’s = Visible Involved Pro-active.

Want to comment on this SIMPLY SMART SAFETY™ Tip or share your insights with me?
You are more than welcome to do so here.
© Copyright:Jürgen Tietz

SCnSP Safety As A Value – Leaders’ Roles and Responsibilities

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
May 2012

In this series, I share with you my thoughts on Why Safety is an Issue for Most Companies, or, putting it differently, Things we Must Address if we Want to Improve our Safety Performance. This month we look at the role of the leader vs that of the individual, with a focus on the leader’s responsibilities.

     

Safety As A Value:

Leaders’ Roles and Responsibilities

     

It is a myth that leaders have to motivate their employees to work safely. No one can motivate someone else, because motivation is an inside job. At best leaders can inspire their followers to take safety seriously, not only at work or at home, but all the time and everywhere.

So how does a leader inspire?

By creating an environment which enables and empowers people to work safely. By providing the resources for safety – things like making time for and spending money on safety, as well as suitable safety systems and equipment.

The leaders have to become VIP’sVisible Involved Pro-active. They have to look to see, both the dangers and the opportunities. They have to listen to hear what those people ‘who push the buttons and use the tools’ are trying to tell them. The leader has to be a safety role model. People have to see that the leader takes safety seriously. The leadership behaviour in terms of safety sets the tone for the safety culture in an organization.

I have coined a new word, Peopology, to describe the art and science of moving PEOPLE into taking ACTION. Peopology is an art because it deals with the human side of life skills, often involving the so-called soft skills and emotional aspects of moving people into taking ACTION. Peopology is also a science because it is about the tools and techniques, systems and procedures, etc. which help move people into doing things – into taking ACTION

Picture: Jurgen Tietz's P-E-O-P-L-E Philosophy Model

Taking ACTION, in the peopology sense, does not mean an endless round of activities (meetings and so many other often fruitless corporate activities) that don’t produce results. PEOPOLOGY is about ACTION that gets RESULTS. Period!
(More detailed information about the model is available in my full article on Safety Culture.)

The leader has to influence his or her followers to become active (safety) employees, because safety is not only a work issue. In fact, many more people are killed outside the workplace, especially on the roads. All have to become involved in safety and take an active part in making safety happen, rather than sitting on the side-lines and letting safety ‘happen to us’. Leaders have to convince their followers that they should not assume or expect that the company, government or someone else will do something to ensure their safety.

Therefore, although leaders have a key role to play, it is up to each individual to become an ACTIVE SAFETY EMPLOYEE.

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SCnSP: The Hidden Power of Good Housekeeping

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Sep 2012

In this series, I share with you my thoughts on Why Safety is an Issue for Most Companies, or, putting it differently, Things we Must Address if we Want to Improve our Safety Performance. Read on to discover the hidden benefits of good housekeeping.

     

The Hidden Power of Good Housekeeping

Picture: Neat and clean personal workspace

     

Housekeeping is a dirty word for many due to a fundamental attitude issue.

Many employees see it as something over and above their job functions, whereas they really should adopt it as an integral function of their job. The result is that bad habits develop – employees do their work, clean up a little at the end of the shift and then … L … spring clean – just in time for the upcoming audit.

Some employers consider it to be not only something which does not make money, but also as a waste of money – something they have to do for cosmetic reasons or merely to please inspectors. Some even go as far as doing the bare minimum only – a good slap of paint to cover up the real problems. LL

We need to make everybody realise that poor housekeeping is a sign of a lack of order and structure, discipline and compliance. It has a direct impact on quality, productivity and safety (S.H.E.). There are few who are able to function in a mess. It is the old story of ‘a dirty place leads to a dirty mind’, i.e. muddled up thinking and confusion. People get hurt – slip, trip and fall (4 letter words) – when there is poor storage and if things are not kept neat, clean, secure and labelled. The 5S system, developed by Toyota originally, talks about Sort, Shine, Set in order, Simplify and Sustain. In S.H.E., these things do help to prevent injury and loss.

Good housekeeping has 3 hidden benefits:

  1. It makes safety highly visible and therefore problem areas surface quickly.
  2. It has a carryover in attitude towards safety rules, procedures, standards, systems and equipment.
  3. It’s a player issue. We all know what to do and don’t need a coach to hold our hand. Nothing is stopping us from working neatly, cleanly, securely and with everything labelled. It also doesn’t cost much money to have a place for everything and to put everything in its place.

Good housekeeping starts in personal work spaces – your desk, office, workbench, car, cabinet, drawer, store, toolbox, etc. It starts at home. I have looked at hundreds of personal workspaces and I can see the difference in safety attitude with ‘one eye closed’.

Do not underestimate the power of the above-mentioned three benefits of good housekeeping. If you can get good housekeeping into people’s hearts as a value, the rest of safety is much more straightforward. Make it a habit, as the leader, to become a true safety VIP for good housekeeping. Be Visible, Involved and Pro-active.

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