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SCnSP – Safety Is Not A Game

♦♦  SAFETY CULTURE   &   SAFETY PERFORMANCE  ♦♦
Jul 2016
     

Safety Is Not A Game

How are you pushing safety?

Picture: Give a thumbs up or pat on the back for a job well done

     

Work, especially in terms of safety, should not be seen as a game, with the key components of goals, rules, challenges, interaction and with mostly luck as a basis to create fun.

Unfortunately, I still see many, many companies treat safety that way. They run competitions and use safety results as if safety performance were a race with records to be broken. They hold year-end functions congratulating the winners, holding up the best of this and the best of that. The perceived implication, of course, is that all others are losers, although it is never put that way.

Companies need to look at the types of safety incentives they use and the unspoken message this sends to their people. To me, the most powerful way to motivatestimulate and inspire safe behaviour is by recognition and prompt feedback.

Establish a culture of ongoing recognition and incentives, not once a year or only when records are broken or only for the b-i-g achievements. The “green card” technique gives recognition, immediately, to the person observed doing the right and safe thing. Be VFL’s (Visible Felt Leaders) by making recognition visible and felt now, not later!

Keep a close eye on what is motivating you to give recognition – there’s a fine line between appreciation and manipulation and people are able to pick up really quickly on false praise.

ACTION

Giving recognition isn’t complicated and yet it is so powerful as it helps to create a motivating climate, but it does take time and effort:

  • Establish ownership.
  • Find at least one person you can give recognition to on each of your walkabouts, by searching for things done right or well.
  • Tell that person what they did right and that it has been noticed.
  • Encourage that person to keep up the good work.
  • Do it in the presence of the co-workers and supervisor.

RELATED READING

Your Safety Monument

How to Implement Your Safety Dream

Lessons From Cats

The Power of Gold

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SCnSP – Your Safety Dream – How to Implement ‘I Have A Dream’

♦♦  CULTURE   &   SAFETY PERFORMANCE  ♦♦
Aug 2013

In this series, I share with you my thoughts on Why Safety Is An Issue For Most Companies. One of the Things We Must Address If We Want To Improve Our Safety Performance is to implement those best practices we keep hearing about. Here I share 5 effective ways to do this.

     

Your Safety Dream

How to Implement  “I Have a Dream”

Picture: Jurgen's SHE VIP Footprint

     

I am often asked how does one put what I preach into practice, without using the ‘Moses approach’.
Here are 5 SIMPLY SMART ideas, based on my 10 P™ Steps[1] for audits. Simple, smart, effective – but very tough to apply.

  1. I have a magic wand for you, but alas, it is not ‘cheap’. You have to invest your most precious resource: TIME[2]. You have to make time for safety. You have to make time to ‘look to see’ and to ‘listen to hear’. If you are not willing to make time, then rather do not walk onto the plant, shop floor or coal face. Your people can sense “I am in a hurry to get back to my seat in the office” from a mile away – and that will shoot you in the foot!
  2. Make it a HABIT[3] to become a true V I P, not only for SAFETY, but in general – WALK YOUR TALK. Share your safety DREAM. Establish a daily or weekly routine – once a month just doesn’t cut it! Manage on your feet and not on your seat! The magic lies in the HABIT and it is entirely within YOUR control!
  3. If you want to influence your people, YOU have to take ACTION[4]. Take baby steps, but take ACTION on something that can be done, fixed, resolved immediately. Use your position of power over the resources, every time you WALK YOUR TALK, so that people realise you are SERIOUS. Remember my Action Philosophy:

    There is nothing which moves people more than ACTION, and nothing which is more powerful than prompt, PROACTIVE ACTION.

  4. Make sure you SEE and are SEEN doing SAFETY when you WALK YOUR TALK. Involve the people in the area you are visiting – the manager, supervisor / team leader, SHE Rep, down to the operator. Do the RED / GREEN card, especially the green card. Find the champions / pockets of excellence. Call the responsible person and give her / him a green card = recognition[5].
  5. Talk to people on your walkabout. Do not make assumptions and do not use the ‘Moses Approach’. ASK people what they are doing, how it is working for them and most importantly:

    ask How Can I Help

    However, there is a catch here. Once you ask, you create an expectation that you are actually listening and, moreover, that you will do something about the issue. Declare your intentions with integrity!

ACTION

My challenge to you is to just do it and stick to the routine for the next four weeks. If the results don’t meet your expectations, then fine, drop it and go back to your old habits and manage on your seat.

By the way, to make time to walk your talk, cut back on the time you spend in meetings[6].

[1]   “I Have A Dream

[2]   “10 P™ Audit Kit

[3]   Make it a habit:   “Who Am I

[4]   Take action:   “Action Speaks Louder Than Words

[5]   Recognition:   “Pat on Back

[6]   “So Many Meetings, So Little Time”   and   “To Meet Or Not To Meet, That Is The Question

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How To Implement ‘I Have A Dream’

RELATED READING

“I have a plan” … Why Martin Luther King didn’t say that.

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VUKA! VUSA!™ Safety Boot Camp

 

Jurgen Tietz: Anda Manufacturing CC TA eKhuluma logoimpleX Legal Compliance Solutions logo

VUKA! VUSA! Wake Up! Rise up! Boot Camp by eKhuluma and impleX

The SHE Rep plays a pivotal role in any OHS Management System:

  • On the one hand, the SHE Rep represents the employee – for the employees, by the employees.
  • On the other hand, the SHE Rep is a member of the committee tasked with making representations to the Employer on OHS issues.
Approach, Objectives and Outcomes

By involving the SHE Reps in the management of incidents (prevention, preparation, response and recovery), the employer will reap double the benefits. Not only will the SHE Reps be familiar with and understand the preventative measures relating to hazards and risks in the workplace (incidentally a legal requirement), but they will also be able to understand corrective action measures, and thus be able to explain these to the employees.

By equipping SHE Reps with the knowledge and understanding of the legislative requirements for reporting of incidents, accidents and other health threatening occurrences and near misses, you can ensure compliance with the legislative requirements, which is in the best interest of employees, whilst ensuring a workplace that is safe and without risk to health.

Course Outline

To ensure that we capture the SHE Rep audience and hold their attention, this unique BOOT CAMP comprises of

  • 1-2 hours discussion on the legislative requirements, in easy and understandable terms, using information provided by a legal expert from impleX.
  • Each delegate then receives a COOL TOOL™ pack.
  • 2-3 hours of application of the legislative measures to everyday objects through fun activities and association.

The double impact will ensure that the SHE Reps leave the boot camp understanding and, more importantly, remembering the requirements. They will be eager to relate this knowledge, on a sustainable basis, to their areas of responsibility.

PART 1: DISCUSSION – LEGISLATIVE REQUIREMENTS

  • An introduction to the applicable Health and Safety legislation
  • How to interpret the law – for non-lawyers
  • Duties of the employer
  • Duties of the employee
  • Duties of the Health and Safety representative – in terms of the law
  • Hazard Identification and Risk Assessment – Assessing and responding to risk
  • Training, Information, Instruction and Supervision
  • Investigation and reporting of accidents, incidents and diseases
  • Your company-specific procedure for incident management
  • The cost of non-compliance – liability, penalties and action by the inspectorate

PART 2: APPLICATION ACTIVITIES – LEGISLATIVE MEASURES

Jurgen Tietz - Vuka Vusa toolbox - closed view

The novel, unique and flexible COOL TOOL™ TOOLBOX items are specifically aimed at raising the awareness and need for action in OHS related matters. Using a hands-on approach gets the people at the rock face / shop floor to “eKhuluma” (talk) about and take action on safety related matters.

This approach makes the OHS messages ‘stick’. The power of the COOL TOOL™ items lies in their simplicity and in associating everyday items with OHS. With minimal guidance and training, your H&S Reps will be able to engage people across cultures and levels to “walk their talk”.

Jurgen Tietz - Vuka Vusa boot camp toolbox showing contents
Number of Attendees & Sessions

Minimum 30 attendees per session, but up to 60 can be accommodated.

Duration & Timing

Up to 5 hours training, excluding lunch and tea breaks.

The quote is based on training sessions done Monday to Friday, during day-shift hours.

If training sessions are required over the weekend or after hours, a 50% surcharge per delegate will be imposed.

Venue & Preparation

The Client is responsible for arranging a suitable venue that meets our requirements for workshop facilitation and interaction with the delegates.

The Client will deal with the logistics and provision of refreshments.

The contact details of the delegates need to be provided by the Client before each session, so that we can send the delegates the pre-work required in preparation for the workshop, as well as invite them to share with us any questions and/or issues they may have.

Equipment / Presentation Aids Requirements

Please confirm that you have a screen projector and flip chart / white board available in the training facility.

Certificates & Feedback

An Attendance Certificate will be given to each workshop attendee and a summary of the feedback and evaluation comments will be given to the client.

Customization for In-House Boot Camps: MIRROR TECHNIQUE

This critical technique involves taking photos of your specific site and giving feedback to the audience about the GOOD, the bad and the ugly. I focus on personal workspaces, where you sit, eat, work and keep your tools, as I believe that safety starts ‘at home’. In the feedback I use the Safety Game analogy, with the ‘players’ and ‘coach’, as well as the “ISIBOPHO” whistle and red / green card. The delegates have to ‘look to see’ and accept responsibility for the need to change. This technique involves photos of your operation, which the delegates can recognize and identify with. Below are a few examples of photos which I share with the people ‘who push the buttons and use the tools’.

Mirror Technique photo exampleMirror Technique photo example

Mirror Technique photo exampleMirror Technique photo example

Mirror Technique photo exampleMirror Technique photo example

The customisation is included in the Boot Camp fee. We estimate that it will take half a day to walk about, take suitable photographs and prepare the mirror sessions for the delegates. The client has to provide a safety person to act as a guide for these walkabouts.

A brochure containing this information can be downloaded here.

SoSSB 10P 09 Pen-To-Paper

♦ SERIES ♦♦   SAFETY ON A SHOESTRING BUDGET   ♦♦ SERIES ♦

PEN-TO-PAPER

Safety Tip #9 in the series

  ◊  PREVENTION   ◊  PURPOSE
  ◊  PREPARATION   ◊  PEOPLE
  ◊  PROBLEMS   ◊  PAT-ON-BACK
  ◊  PLAN  ◊  PROGRESS
  ♦  PEN-TO-PAPER   ◊  PRO-ACTIVE

The purpose of this series is to give struggling-but-eager SHE professionals and practitioners, who are working for financially-constrained companies, pointers on how to get the safety awareness message across to both management and workers, on a shoestring budget.

PEN-TO-PAPER, OWNERSHIP and ACTION go hand-in-hand when it comes to implementing change and improving safety.

Changing well-entrenched habits and routines is a tricky business, requiring perseverance to push through the discomfort and resistance and inevitable desire to revert to the status quo. But the process of change can be oiled by sending, and making sure people get, the right message right.

To many people, walkabouts by management are seen like a royal state visit. The king & queen walking at the front and everyone else following behind, looking at what the king is looking at or finding wrong. Funny picture? For sure! So what needs to change?

The plant / office / site owners should be leading the walk about, because they know their area. They know where the good, bad and ugly things are which the team should be looking at to improve and reinforce safety.

PEN-TO-PAPER Everyone walking about must make it a HABIT to take their OWN NOTES and take OWNERSHIP and ACTION for fixing or improving things. That is 100 times better than waiting for a report from head office in 4 weeks’ time! Often that is anyway too late – safety ACTION needs to be taken promptly, pro-actively, NOW.

One most powerful reason for putting PEN-TO-PAPER is what it signals to the people on the plant / site / office. They see and take note of who is writing, because that sends a message that this must be important because the ‘boss’ is making a note. However, BEWARE, because this also creates an expectation – that something will be done.

Bottom line: do not only WRITE, but ACT upon what you have noted, and, most importantly, make your intentions to act known to those who are seeing you write.
If you would like a copy of my ‘experiments’ with change, you can request it here.
Want to comment on this SIMPLY SMART SAFETY™ Tip or share your insights with me?
You are more than welcome to do so here.
© Copyright:Jürgen Tietz
Jurgen Tietz brings you Safety: by the people, for the people
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